Guest Services

Click here for Security information at CambridgeSide Galleria.

Hip urban center, with spectacular waterfront location, offers more than 120 of Boston's favorite stores, specialty boutiques and restaurants. Discover great shopping at Best Buy, Sears, Macy's, Apple Store and more. Enjoy casual dining at The Cheesecake Factory, California Pizza Kitchen, and P.F. Chang's China Bistro, or simply grab a bite on the go at the Waterfront Food Festival.

At CambridgeSide Galleria, we offer an array of amenities and services to provide you with the best shopping experience possible.

Century Bank ATMs are located by The Cheesecake Factory on Level 1, Food Court on Level 1, Level 2 near Foot Locker and Level A. There is also a full service Bank of America on Level 3.

Bike Racks
For customer convenience, bike racks are located on Level A, as well as, Canal Side near the Sears entrances.

Car Sharing/Rental
Zipcar - Garage Level A

Enterprise Car Share
Garage Level A

Customer Service/Welcome Center
The Customer Service/Welcome Center is located on Level 2 near the elevator. Customer Service provides customers with store information, store phone numbers, directions to the mall, information regarding upcoming promotions and other requested services.

Directions, Maps and Information
Contact Customer Service at 617.621.8666 for directions and/or maps. T-Schedules, Bus Schedules and EZ Ride Schedules are all available at Customer Service for customer convenience.

Employment Opportunities
A list of employment opportunities is available at Customer Service. In addition, job listings are posted on

EZ Ride Shuttle
EZ Ride is a member supported shuttle that links Cambridge worksites to Kendall Square, North Station and Cambridgeport. It is a private service with access to the public for a fee of $2.00 for adults; $1.00 for ages 12-17, college students, senior citizens, and disabled citizens; and free for children (ages 5-11). Shuttles, which are wheelchair accessible, depart every 12 minutes in both directions during service hours. Shuttles run from 6:30am to 10am and 3:30pm to 7:30pm. For more information visit the EZ Ride website at or call 617.8EZ.INFO.

Gift Cards
CambridgeSide Galleria no longer sells Mall or American Express Gift Cards. Gift Cards are still accepted in all CambridgeSide Galleria stores and restaurants that accept American Express. American Express Gift Cards are available for purchase at CVS, located on Level 1.

Please note that gift cards (in addition to our former paper gift certificates) are valid for 7 years from date of issue and are still accepted in stores and restaurants.

If you have any questions, please call Mall Management at 617.621.8668.

Gift Wrap
Gift Wrap is available to customers during the holiday season. Visit Customer Service on Level 2 for complete information. All proceeds benefit a charity.

High Chairs
High chairs are available in the Food Court on Level 1.

Bike Rentals
Hubway � CambridgeSide Place

Lost and Found
Any lost and found items are logged in with Garage Office located on Level A. To contact Lost and Found, please call 617.621.8666.

Mailboxes are located on Level B. Pick-up times are Monday-Friday at 4:00 pm. Stamps are sold at CVS on Level 1.

Package Assistance and Escorts
For your convenience, we offer package assistance and escorts. See Customer Service on Level 2 for details.

Public Restrooms
Public restrooms are located in the Food Court on Level 1. Additional restrooms are located in Macy's, Sears, Old Navy, Best Buy and restaurants.

Shopping Line
For directions, store phone numbers, and hours, call 617.621.8666.

Shuttle Service
CambridgeSide Galleria offers a free shuttle service between CambridgeSide Galleria and MBTA Kendall Square T Stop (Red Line) with a stop at Binney and Sixth Street near the Cambridge Police Station. The bus runs every 20 minutes from 9am to 8pm Monday through Saturday and 12pm to 7pm on Sunday.

Strollers can be rented for mall use only through an automated stroller set-up called Smart Carte, which is located on Level 2 in front of Things Remembered. Strollers are available to rent for a fee of $5.00, of which $0.50 will be returned to the customer upon return of the stroller. Payment can be made in the form of dollar bills and all major credit cards.

Taxi Service
Taxis can be found waiting on CambridgeSide Place. If a taxi is not available, Customer Service can request one.

WiFi Wireless
Internet access available in the Food Court, Cheesecake Factory and Starbucks. For more information, visit the Customer Service located on Level 2.

Wheelchair Rentals
Complimentary wheel chairs are available at the Customer Service on Level 2.

24 Hour Security
There is security assistance available 24 hours a day, 7 days a week for customers and employees.

  • Package Assistance and Escorts
  • Windshield Washer Fluid Refill
  • Lockout Assistance
  • Tire Inflation
  • Jumpstart Battery
  • Vehicle Locations

Copy and Fax Machines
A public copy machine and fax machine are located inside Odessa Instant Shoe Repair on Level A. Copies are available for 25� per page. Faxes are $2.00 per page for local, $2.50 for long distance.

Retail Services

Shoe Repair Services, Key Cutting, Fax & Copy Services
Odessa Instant Shoe Repair - Level A
Monday - Friday: 10:00 am - 8:30 pm
Saturday: 10:00 am - 7:00 pm
Sunday: 12:00 pm - 6:00 pm

Car Wash & Auto Detailing
Dr. Detail Car Wash - Garage - Level B
Monday - Friday: 10:00 am - 7:00 pm
Saturday: 10:00 am - 6:00 pm
Sunday: 12:00 pm - 6:00 pm

CambridgeSide Tailoring - Level A
Monday - Saturday: 10:00 am - 7:00 pm
Sunday: CLOSED

Casablanca Florist - Level A

Glasses, Contact Lenses & Eye Exams
Cohen's Fashion Optical - Level 1
LensCrafters - Level 1
Sears Optical Department - Level 3
Monday - Wednesday, Friday: 10:00am - 7:00pm
Thursday: 10:00am - 5:00pm
Saturday: 10:00am - 6:00pm

Hair Salon
Dellaria Salon - Level 2

Nail Salon
Coco Nails & Spa - Level 2

Currency Exchange
Travelex - Level 2

Express Newstand - Food Court

Phone Cards
Phone cards are available for purchase at CVS and at Express Newstand. International phone cards can be purchased from Express Newstand or within Sears on Level 1 in the electronics department.

Sightseeing & Private Charters (Seasonal)
The Charles Riverboat Company offers private charters and sightseeing cruises that depart from the Canal adjacent to the mall. To inquire about prices and availability call 617-621-3001 or visit the ticket booth located in Canal Park adjacent to the mall. Group discounts available.

Electric Vehicle Charging Stations
Coulomb Charging Stations - Garage Level A