Guest Services

Click here for Security information at CambridgeSide.

At CambridgeSide, we offer an array of amenities and services to provide you with the best shopping experience possible.

Below is a listing of the variety of services we provide for you:

Welcome Center

The Welcome Center is located on Level 2 in the center of the mall. The Welcome Center provides customers with store information, store phone numbers, directions to the mall, information regarding upcoming promotions and other requested services.

WiFi Wireless

Internet access available in the Food Court, The Cheesecake Factory and Starbucks. For more information, visit the Welcome Center located on Level 2.

Gift Cards

CambridgeSide does not sell Mall or American Express Gift Cards. Gift Cards are still accepted in CambridgeSide stores and restaurants that accept American Express. American Express Gift Cards are available for purchase at CVS, located on Level 1.

Please note that gift cards (in addition to our former paper gift certificates) are valid for 7 years from date of issue and are still accepted in stores and restaurants.

Wheelchair Rentals

Complimentary wheel chairs are available at the Welcome Center.

Strollers

Strollers can be rented for mall use only through an automated stroller set-up called Smart Carte, which is located on Level 2 in front of Things Remembered. Strollers are available to rent for a fee of $5.00, of which $0.50 will be returned to the customer upon return of the stroller. Payment can be made in the form of dollar bills and all major credit cards.

ATMs

Century Bank ATMs are located by The Cheesecake Factory on Level 1, Food Court on Level 1, Level 2 near Foot Locker and Level A. There is also a full service Bank of America on Level 3.

High Chairs

High chairs are available in the Food Court on Level 1.

Lost and Found

Any lost and found items are logged in with the Garage Office located on Level A. To contact Lost and Found, please call 617.621.8668.

Gift Wrap

Gift Wrap is available to customers during the holiday season. Visit the Welcome Center on Level 2 for complete information. All proceeds benefit a charity.

Employment Opportunities

A list of employment opportunities are posted on our Jobs Page.

Public Restrooms

Public restrooms are located in the Food Court on Level 1. Additional restrooms are located in Macy's, Sears, T.J Maxx and Best Buy.

Shopping Line

Call the Shopping Line at 617.621.8666. The Shopping Line lists directions, mall hours, and store phone numbers.

Mailboxes/Stamps

Mailboxes are located on Level B. Pick-up times are Monday-Friday at 4:00 pm. Stamps are sold at CVS on Level 1.

Package Assistance and Escorts

For your convenience, we offer package assistance and escorts. See Customer Service on Level 2 for details.

Taxi Service

Taxis can be found waiting on CambridgeSide Place. If a taxi is not available, the Welcome Center can request one.

Shuttle Service

CambridgeSide offers a free shuttle service between CambridgeSide, Cambridge Police Department/Binney Street and MBTA Kendall Square T Stop (Red Line) with a stop at Binney and Sixth Street near the Cambridge Police Station. The bus runs every 20 minutes from 9am to 7pm Monday through Saturday and 12pm to 7pm on Sunday.

24 Hour Security

There is security assistance available 24 hours a day, 7 days a week for Mall customers and employees.

  • Package Assistance and Escorts
  • Windshield Washer Fluid Refill
  • Lockout Assistance
  • Tire Change
  • Jumpstart Battery
  • Vehicle Locations
Directions, Maps and Information

Contact the Welcome Center Desk at 617.621.8666 for directions and/or maps. T-Schedules, Bus Schedules and EZ Ride Schedules are all available at the Welcome Center for customer convenience.

EZ Ride Shuttle

EZ Ride is a member supported shuttle that links Cambridge worksites to Kendall Square, North Station and Cambridgeport. It is a private service with access to the public for a fee of $1.00 for adults and $0.50 for children (ages 5 - 11 yrs). Shuttles, which are wheelchair accessible, depart every 12 minutes in both directions during service hours. Shuttles run from 6:30am to 10am and 3:30pm to 7:30pm. For more information visit the EZ Ride website at www.ezride.info or call 617.8EZ.INFO.

Hubway

Rent a bike near your home or office and pedal your way to the next lunch meeting, errand or shopping trip, or to visit friends and family. Hubway Station is located outside the Main Entrance on CambridgeSide Place. For more information, please visit www.thehubway.com.

Bike Racks

For customer convenience, bike racks are located on Level A, as well as, Canal Side near the Sears entrances.

Retail Services Shoe Repair Services, Key Cutting, Fax & Copy Services
    Odessa Instant Shoe Repair - Level A
  • Monday - Friday: 10:00 am - 8:30 pm
  • Saturday: 10:00 am - 7:00 pm
  • Sunday: 12:00 pm - 6:00 pm
Car Wash " Auto Detailing
    Dr. Detail Car Wash - Level B in the garage
  • Monday - Friday: 10:00 am - 7:00 pm
  • Saturday: 10:00 am - 6:00 pm
  • Sunday: 12:00 pm - 6:00 pm
Alterations
    CambridgeSide Tailoring - Level A
  • Monday - Saturday: 10:00 am - 7:00pm
  • Sunday: CLOSED
Florist
    Casablanca Florist - Level A
Glasses, Contact Lenses & Eye Exams
Cohen's Fashion Optical - Level 1
LensCrafters - Level 1

Hair Salons
Dellaria Salon - Level 2

Lottery
Express Newstand - Food Court

Phone Cards

Phone cards are available for purchase at CVS and at Express Newstand. International phone cards can be purchased from Express Newstand or within Sears on Level 1 in the electronics department.

Sightseeing & Private Charters (Seasonal)

The Charles Riverboat Company offers private charters and sightseeing cruises that depart from Canal Park adjacent to the mall. To inquire about prices and availability call 617.621.3001 or visit the ticket booth located in Canal Park.